The Last Mile Decides the Outcome
A perfectly manufactured order can still fail at the destination if it arrives unlabelled, unassembled and unsupported. For overseas projects, installation and after-sales planning is as important as the production itself — and it is usually the stage buyers think about last.
Making Installation Easier Before Shipping
- Clear labelling keyed to the room plan, so cartons open in the right order
- Knock-down packing where practical, reducing handling risk and freight cost
- Hardware packed and identified by unit, not loose in a single box
- Photographed assembly sequences for complex units
Installation Support Options
Custom cabinetry is supplied without a printed manual, because every project is different — a generic manual would be more confusing than helpful. Instead we support installation the practical way:
- Video call guidance — our team walks your fitters through assembly in real time
- Telephone support — quick answers during the fit-out
- On-site installation service on qualifying projects, where the arrangement is agreed in advance
- Remote training — we can brief your team on the product before the container even arrives
Installation Checklist
- Confirm the room is ready: walls finished, floors level, services in place.
- Unpack by room using the carton labels.
- Check off components against the packing list before starting.
- Fix tall units to the wall before loading them.
- Adjust doors and runners after loading, not before.
- Photograph the finished installation for your records — useful if any question arises later.
After-Sales That Protects the Relationship
We back our products with warranty support. If a genuine quality issue appears, we arrange replacement or reissue, and we investigate the cause so it does not recur. Reachable after-sales is what turns a first order into a repeat partnership.
Plan It Early
Tell us who will install the furniture and in what conditions. Factoring installation into the quotation from the start removes most of the risk that overseas furniture projects run into — and it is far cheaper than solving it after the container has sailed.
Frequently Asked Questions
Do custom cabinets come with an installation manual?
Not a printed one, because every project differs. Instead we provide assembly photographs and live video or telephone guidance during the fit-out.
Can you install on site overseas?
On qualifying projects and where agreed in advance, yes. Otherwise we support your own fitters remotely throughout the installation.
What does the warranty cover?
Genuine quality faults, with replacement or reissue arranged. We also investigate the root cause so the issue does not recur on future orders.